Last updated: 10 June 2025

At Pincredible Badges, we want you to be happy with your purchase. If something isn’t quite right, we’ll do our best to sort it out quickly and fairly. This policy explains your rights and our procedures for returns, refunds, and cancellations, in line with UK consumer law.

1. Your Right to Cancel (Consumer Contracts Regulations)
If you change your mind, you have a legal right to cancel your order within 14 calendar days of receiving your items.

To cancel:

  • Email hello@pincrediblebadges.com within 14 days of receiving your order.
  • You do not have to give a reason, but it helps us improve if you do.
  • Once cancelled, you have another 14 days to return the items to us.

Returned items must be unused and in their original condition and packaging.

2. Returning an Item
You may return items to:

Returns Address:
You be advised by email where to return the item.

Please:

  • Use protective packaging to avoid damage in transit.
  • Include your name, order number, and reason for return inside the parcel.
  • Use a tracked or signed-for service — we can’t refund items we don’t receive.

Unless the item is faulty, return postage costs are your responsibility.

3. Refunds
Once we receive your returned item(s), we will inspect them and process your refund within 5 working days.

Refunds will be made to your original payment method.

You will receive:

  • A full refund for the item(s)
  • The original delivery charge only if you cancel the entire order within the legal 14-day window

Return postage is only refunded if:

  • The item is faulty
  • The item was sent in error
  • The item was damaged in transit (please send photos)

4. Faulty or Damaged Items
If your item is faulty, damaged or incorrect, please contact us at hello@pincrediblebadges.com within 14 days of receiving it.

We will offer:

  • A full refund
  • A replacement (if stock is available)

Please include your order number and photos of the fault or damage, if possible.
This does not affect your rights under the Consumer Rights Act 2015.

5. Non-Returnable Items
We cannot accept returns on:

  • Custom or personalised badges
  • Items returned outside the 14-day cancellation window
  • Items that have been worn, used, or damaged by the customer

6. Exchanges
We do not offer automatic exchanges. If you would like a different product, please return your original item for a refund and place a new order through the website.

7. Contact Us
If you have questions or need help with a return, contact us at:

Email: hello@pincrediblebadges.com