Last Updated: 10 June 2025

Welcome to Pincredible Badges. We care about your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who Are We?
Pincredible Badges is operated by Eddison-Media.com Ltd, a company registered in England & Wales (no. 05561188), with registered address 114 Northgate Street, Chester, Cheshire, CH1 2HT. We act as data controller of your personal data.

You can contact us with any concerns at hello@pincrediblebadges.com.

2. What Information We Collect
We collect:

  • Order information: name, billing/shipping address, email, phone number
  • Payment data: we don’t store card details—these are handled securely by our payment provider
  • Account or newsletter sign-up: email address and name (if provided)
  • Cookies and browsing data: IP address, browsing activity, and device/browser type

Sources: Form inputs (during orders, sign-up) and automated tracking (cookies, analytics).

3. How We Use Your Information
We process your data for the following purposes:

  • To complete your order (Contract)
  • To improve our service and site (Legitimate interest)
  • To email you if you sign up for the newsletter or ask questions (Consent or Legitimate interest)
  • To comply with legal obligations, such as tax or VAT records

4. Legal Basis for Processing

Data Type Legal Basis
Order data Contract necessity
Account data Consent
Cookies Consent or legitimate interest
Analytics Legitimate interest

5. Sharing Your Data
We do not sell your information. We only share it with:

  • Delivery couriers to fulfil your order
  • Payment processors (e.g., Stripe or PayPal) – they hold card data under strict rules
  • IT providers for email delivery, hosting, or analytics
  • Legal or tax authorities as required by law

6. Cookies and Similar Technologies
We use cookies to:

  • Keep track of your shopping cart
  • Understand how you use the site (analytics)
  • Offer marketing messages (if consented)

You can manage cookie settings via the banner or your browser settings. These include session cookies, analytics cookies, and marketing cookies.

7. Keeping Your Data Secure
We take appropriate security measures—encryption, firewalls, and secure systems—to protect your data. However, no internet system is completely secure.

In case of a data breach, we will follow the UK GDPR and inform the ICO within 72 hours, and affected individuals if there is a high risk.

8. How Long We Keep Your Data
We retain:

  • Order, billing, and payment info: 6 years (HMRC requirement)
  • Newsletter and account data: until consent is withdrawn or inactive for 3 years
  • Analytics logs: anonymised after 2 years

9. Your Rights
You have the right to:

  • See the data we hold about you
  • Have inaccurate data corrected
  • Request deletion or restriction of processing
  • Object to processing (e.g., marketing)
  • Ask for your personal data in a machine-readable format
  • Withdraw consent at any time

To exercise these rights, contact hello@pincrediblebadges.com. We’ll reply within 1 month.

10. Marketing and Unsubscribing
You can opt in to marketing emails at sign-up or checkout. You can unsubscribe at any time using the link in emails or via your account page.

11. Children’s Privacy
You must be 18 or over to use this site. We do not knowingly collect data from children under 18.

12. International Data Transfers
Some of our tools (e.g., email, analytics) may process data outside the UK. In such cases, we rely on standard contractual clauses to ensure ongoing protection.

13. Changes to This Policy
We may update this policy over time. Any material changes will be communicated via website notice or email. Continued use of the site means you accept the updated policy.

14. Contact & Complaints
Questions or complaints? Email hello@pincrediblebadges.com and we’ll get back to you promptly.

You can also lodge a complaint with the Information Commissioner’s Office at ico.org.uk.